Responding to a non-compliance

Table of contents

You have received an email from your client notifying you of non-compliance concerning your company. Clicking on the link included in the email will allow you to access the non-compliance form :

To respond to non-compliance you must enter information related to your analysis in the “Analysis” section of the form.

View the claimed non-compliance cost

To view the cost of non-compliance associated with the non-compliance, click on the “Cost of non-compliance” tab

Access and/or add attachments

Attachments shared by the buyer regarding the non-compliance are available from the “Attachments” tab. You can also add as many attachments as needed by clicking the “add” button. The “Applicable Documents” tab gives you access to generic documents (e.g. general conditions, CSR charter, etc.)

Save the form and send it

Once the form has been completed, you can click on the “Save” button either to resume the entry later or to send your elements to your client’s purchasing or quality employee by clicking on the “Send” button.